How long will shipping take?
All orders are shipped within 1-2 business days. For US orders, delivery times usually range from 3 to 7 business days, while international orders generally arrive within 10 to 20 days. For more detailed information, you can refer to our comprehensive shipping policy or contact us.
When will I receive my order?
Upon shipment of your order, you will promptly receive a shipping confirmation email containing a tracking link. Typically, orders within the US arrive within 3-7 business days, and international orders typically take 10-20 days for delivery.
Will my neck turn green?
No, our chains are crafted from high-grade stainless steel, making them hypoallergenic and resistant to tarnishing.
Can I swim or shower with my chain(s) on?
Yes, our chains are water and sweat resistant, ensuring they maintain their luster and won't cause any skin reactions.
Are the chains tarnish free?
Yes, our chains are built to withstand daily wear without tarnishing.
What is a valid return?
A valid return should include all original product packaging, including the DayChainz jewelry box, black velvet pouch, foam insert, and chain/s, all in an unused, unworn condition.
How do returns work?
We provide free US returns within 30 days of delivery. International orders are not eligible for return, all sales are final. Upon initiating a return via email with your name and order number, we will provide you with a prepaid shipping label to be printed and securely affixed to the package containing the product. For more detailed instructions, you can refer to our return policy or reach
out to our team.
How can I track my order?
Once your order is shipped or upon shipment, you will receive a shipping confirmation email complete with a tracking link for your convenience.
What if I order the wrong size?
We offer free returns within the US for up to 30 days after delivery. International orders are not eligible for return, all sales are final. Should you need to initiate a return, simply reach out to us via email with your order number and name, and we'll provide you with a prepaid shipping label to print and attach securely to the package containing the product.
Can I change the shipping or billing address on my order?
If you require any changes to the shipping or billing address, please contact us via email, providing your order number and the necessary details. If your order has already been shipped with an incorrect address, please get in touch with us as soon as possible.
Can I sleep in my chain?
For safety reasons, we do not recommend sleeping with any chain or necklace, as it poses a potential choking hazard.